Jewellery Delivery

lua lua aim to deliver all items in the uk within 3 working days and all overseas items within 1 week, subject to availability of the jewellery. Goods will only be dispatched once payment has been approved. We will make every effort to deliver your goods on time but cannot be held responsible for failure to deliver within the stated time.

Products purchased from lua lua are all carefully gift wrapped by hand in a signature lua lua box or pouch bag.

UK Delivery

Delivery within the UK costs £6.50 and the Royal Mail Special Delivery service is used. Goods will need to be signed for on delivery, so please state a delivery address where someone will be present to sign for these.

EU Delivery

Delivery within the EU costs £9.50 and is delivered by the Royal Mail 'International Signed For' service. Delivery is normally within 4-6 working days and parcels need to be signed for. Please state a delivery address where someone will be present at the time of delivery.

Non-EU Delivery

Delivery outside the EU costs £15 and is delivered by the Royal Mail 'International Signed For' service. Delivery is normally within 5-10 working days and parcels need to be signed for. Please state a delivery address where someone will be present at the time of delivery.

Please note, duties and taxes incurred at the point of entry to the destination country are the responsibility of the customer.

International Priority Delivery

Priority delivery for anywhere outside the UK, this service uses FedEx and costs £30. Delivery is normally between 1-4 working days. Parcels will need to be signed for. Please state a delivery address where someone will be present at the time of delivery.

Tracking your order

Once your order has been shipped, you will receive an email confirmation with your shipping details and an airway bill number. Your parcel can be tracked via the royal mail, fedex or ups websites, depending on your shipping method. For Royal Mail services you can enter your tracking number at www.royalmail.com (or by calling royal mail on 0845 6092609), for fedex deliveries please go to www.fedex.com and for ups, please go to www.ups.com.