Returns & Exchanges

For items purchased online you are entitled to a full refund, with the exception of earrings due to hygiene reasons. Please contact lua lua within 7 days of delivery if you wish to return the item. lua lua are unable to accept returns on any item that has been worn.

Return the item immediately in it's lua lua packaging. Please pack the item carefully. We recommend that you use a recorded delivery service for your own protection.

Exchanges and customer returns should be sent to the following address:

Justyna Niewiara
lua lua
17 Raven Wharf
14 Lafone Street
London SE1 2LR
UK
Telephone: 00 44 (0)79 5808 0042

Items being returned within the UK should be returned within 7 days of contacting lua lua. International returns should be shipped within 7 days of notifying us.

Exchanges are possible, but only if the item is available, and will only be dispatched once the returned item has been received.

lua lua does not accept responsibility for postage fees, nor for any items lost or stolen in transit. Any sales tax or duties payable on orders outside the EU will not be refunded and are the responsibility of the customer. Please note that any unidentified returns will be returned to the sender and will not be refunded.

The return policy does not affect your statutory rights.